Refund policy

Refund Policy

Because our products are made to order, we generally do not accept returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and clear photos showing the issue so we can review it.

If your claim is approved, we will arrange a replacement or refund at no additional cost to you.

If you have any questions or concerns about your order, please contact us through our store’s contact page.

Dog Personality Co. reserves the right to review refund and replacement requests on a case-by-case basis.